Integritetspolicy

1. Who is responsible for your data?

OQPO Group AB (company no. 559340-1986), which operates Chattassistent.se, is the data controller for the processing of your personal data. You can reach us at [email protected].

2. What data do we collect?

We collect the following personal data:

• Contact form: Name, email address, phone number and website address that you provide when filling in our form.
• Chattkonversationer: Messages you write in our chat function on the website.
• Teknisk data: IP address, browser type and device information when visiting the website.

3. Why do we process your data?

• Contact enquiries: So we can answer your questions and contact you about our services. (Legal basis: legitimate interest)
• Service delivery: To provide and improve our AI chat assistant services. (Legal basis: performance of a contract)
• Website improvement: To analyse how the website is used and improve the user experience. (Legal basis: legitimate interest)

4. How long do we keep your data?

• Kontaktuppgifter: Kept as long as there is an active customer relationship, and then for up to 12 months.
• Chattkonversationer: Kept for up to 6 months for quality and training purposes.
• Teknisk data: Kept for up to 30 days.

5. Who do we share data with?

We do not share your personal data with third parties for marketing purposes. We may however use the following service providers, which process data on our behalf:

• Web hosting and server services (to run the website)
• AI service providers (to run the chat function)

All providers are bound by data processing agreements and handle data in accordance with GDPR.

6. Cookies

Our website uses minimal cookies. We load an external font from Google Fonts and a CSS framework via CDN, which may mean third-party cookies are set. We use no tracking cookies for marketing purposes.

7. Your rights

Under GDPR you have the right to:

• Access your personal data
• Request rectification of inaccurate data
• Request erasure of your data
• Object to processing
• Request data portability
• Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)

Contact us at [email protected] to exercise your rights.

8. Changes to this policy

We may update this privacy policy. For material changes we will inform you via the website. The latest version is always available on this page.