New: voice mode in chat · SMS · AI receptionist live

Swedish AI customer service that answers in chat, SMS and on the phone

Chattassistent helps your customers around the clock, answers questions, captures leads and passes everything on to EasyCRM or your existing system. Trained on your website, your documents and your most common customer questions – and lifts conversion by up to 23%.

Try one month free. Create an account yourself and go live in minutes – no sales call needed. Rather see it first? Book a demo – you pick from our open slots in three clicks.

No lock-in – cancel whenever you like, month by month.

+23%

Higher conversion

24/7

Always available

Leads

Captured automatically

2 min

Setup

68% of visitors leave without getting in touch

Your current chat doesn't capture leads, doesn't know your products and sleeps at night.

No leads captured

Visitors leave without you getting their details. Warm leads disappear.

The chat doesn't know your products

Generic chatbots give generic answers. Visitors want product-specific help.

Closed after office hours

Customers shop evenings and weekends – when your chat is offline and your sales team is asleep.

Everything you need to convert more

A tailored AI agent that knows your industry, captures leads and gives you insight.

Voice mode in chat

Visitors can speak their questions and have the answers read aloud — right inside the web chat. Enabled per customer. Works best in Chrome; falls back to text where voice isn't available.

Chat, SMS & phone

Meet customers where they are: AI chat on your site, SMS follow-up (live) and an AI receptionist — all connected to your CRM.

Adds items to the cart Shopify

Once the customer and the chat have agreed, the AI puts the products straight into the cart — without pushing the customer to checkout, so they keep shopping. Real added sales, not just answers.

Tailored to your industry

We tailor the agent to your requirements. It crawls your website, reads PDFs, Word and Excel files and becomes an expert on your products, prices and services.

Leads automatically

The AI collects contact details when a visitor shows interest. Warm leads straight to your dashboard.

A/B testing

Test different greetings, colours and settings. See which variant converts best with live statistics.

Analytics & visitor funnel

See conversations, leads and escalations in a clear funnel. Filter by 7, 30 or 90 days.

Escalation to a human

Visitors can ask for personal contact. You're notified instantly via app, email and push.

Team management

Invite colleagues with different roles. Owner, admin and members — everyone sees conversations and leads.

Real-time push notifications

Know the moment someone chats, leaves their details or asks to be escalated. On mobile too.

Discount codes & campaigns

Create discount codes for new customers. Percentage or fixed amount on setup or the monthly fee.

Setup in 2 minutes

One line of code. Works on every platform: Shopify, WordPress, Wix, Squarespace.

Live in 2 minutes

Three simple steps to your own tailored AI agent.

1

Tailor

We tailor the agent to your industry and train it on your products, prices and common customer questions.

2

Integrate

Copy one line of code to your website. Works with every platform.

3

Convert

Watch more visitors become customers – around the clock, without extra staff.

What our customers say

”The chat knows our range by heart and guides customers to the right supplements – we close more and get fewer support emails.”

ME

Marcus Ericsson

Vitamin365.se

”We're based in Bali selling Ozoneair on the Indonesian market – having the chat answer customers fluently in both Indonesian and English is absolutely decisive for us.”

RN

Richard Nilsson

Aircura, Bali

”The chat answers our customers immediately on bookkeeping and features – around the clock. As modern as our own product.”

JV

Johannes Vestman

Founder, Novlo

”Our guests arrive at any hour and from all over Europe. Now they get answers straight away in their own language – and the chat even tips them off about what to see around the High Coast.”

TK

Tomas Källman

StayNgo, High Coast

Pick the plan that suits you

Try one month free – then 0 kr setup fee (normally 4,995 kr) and no lock-in. Prices excl. VAT.

OFFER 4,995 kr 1 month free • 0 kr setup fee on every plan • No lock-in.

Start

For small businesses

990 kr/mo

+ 4,995 kr setup fee 0 kr right now

  • 500 conversations/mo
  • 1 website
  • AI tailored to your products
  • Email support
Choose Start
Most popular

Pro

For growing businesses

2,490 kr/mo

+ 4,995 kr setup fee 0 kr right now

  • 2,500 conversations/mo
  • 3 websites
  • AI tailored to your products
  • Reply yourself in the chat – mobile app with notifications
  • Priority support
  • Analytics & reports
Choose Pro

Enterprise

For large organisations

4,990 kr/mo

+ 4,995 kr setup fee 0 kr right now

  • Unlimited conversations
  • Unlimited websites
  • AI tailored to your products
  • Reply yourself in the chat – mobile app with notifications
  • Dedicated contact person
  • SLA & customisations
Choose Enterprise

New: add SMS and phone to any plan

Complement the AI chat with SMS follow-up and an AI receptionist that answers the phone.

SMS

LIVE NOW

Add-on

+990 kr/mo

+ traffic based on usage

  • SMS after a chat or form
  • Confirmations, links and reminders
  • Two-way SMS optional
  • Logged in your CRM
  • SMS traffic is charged based on usage
Read more about SMS

SMS Pro

LIVE NOW

Add-on

+1 990 kr/mo

+ traffic based on usage

  • SMS templates
  • Automations
  • Reply flows such as „YES/OK“
  • Two-way SMS
  • CRM connection and history
Read more about SMS

AI receptionist

Add-on · book a demo

From +3,990 kr/mo

+ call traffic based on usage

  • The AI answers common questions
  • Captures leads and cases
  • Can send an SMS after the call
  • Summary to your CRM
  • Live
Book a demo

Setup may apply depending on knowledge base, SMS flows, phone numbers and CRM connection. SMS and calls are charged on actual usage.

Every plan runs month by month with no lock-in. All prices excl. VAT.

Common questions about AI customer service in chat, SMS and on the phone

What is an AI chatbot for a website?

An AI chatbot for a website is a chat that uses AI to answer your visitors automatically around the clock. Chattassistent is a Swedish AI chat trained on your specific products and services, giving automated customer service 24/7, capturing leads and handing over to a human when needed.

What is the difference between live chat and AI chat?

Live chat requires a person sitting there answering. An AI chat answers customers automatically around the clock without staffing – and can still hand over to a human when needed. So you get both automated customer service and human contact in the same web chat.

How quickly can I get started?

Most customers are live within 2 minutes. We help you through the whole setup – from training the AI to integrating it on your website.

Does the chat work with WordPress, Shopify and Wix?

Yes! Our website chat integrates easily with every web platform – WordPress, Shopify, WooCommerce, Wix, custom-built sites and more. You install the AI chat with a single line of code.

What is lead capture?

The AI automatically asks for a name and email when a visitor shows interest in your products. You see every lead in your dashboard with the full conversation history.

Can the chatbot hand over to a human?

Yes, we support human handover. For complex cases or at the customer's request the visitor is passed to a real person, and you get the whole conversation history so you can pick up where the AI left off.

What does it cost?

The normal setup fee is 4,995 kr (one-off) – but right now it's on us, 0 kr to start. After that you pick a monthly plan: Start (990 kr/mo), Pro (2,490 kr/mo) or Enterprise (4,990 kr/mo) – depending on how many conversations and websites you need. There is no lock-in. No hidden fees.

Which AI model do you use?

Claude Sonnet 4 from Anthropic – one of the world's most advanced AI models. It understands context and nuance and holds natural conversations in over 50 languages.

Do you have any lock-in period?

No. The subscription runs month by month and you cancel whenever you like, with one month's notice. We believe in our product.

Which languages are supported?

The AI communicates in over 50 languages – including Swedish, English, German, French, Spanish, Arabic and Chinese. It identifies the customer's language automatically and answers in the same language. Ideal for international customers.

Is Chattassistent GDPR-safe, and where is data stored?

Yes – security is the top priority. We comply with GDPR, sign data processing agreements (DPA) and store all customer data inside the EU – on servers in Ireland. Encrypted at rest (AES-256) and in transit (TLS), every customer is fully isolated at database level, and your data is never used to train AI models. DPA and sub-processor list available on request. Read the full security & accessibility statement.

Can Chattassistent answer over SMS?

Yes. SMS features can be enabled to send confirmations, links, reminders and follow-ups after a chat or a form. SMS traffic is charged based on usage. Read more about SMS support.

Can visitors speak to the chat (voice)?

Yes. With voice mode visitors can speak their questions and have the answers read aloud right inside the web chat. It's enabled per customer and works best in modern browsers — where it isn't supported the chat works as usual in text.

Can the AI answer the phone?

Yes. The AI receptionist takes incoming calls, answers common questions, captures leads and sends summaries on to your CRM. Read more and book a demo.

Can Chattassistent connect to a CRM?

Yes. Chattassistent can send leads, cases and summaries to EasyCRM or other systems depending on the customer's integration.

Is the AI receptionist live for all customers?

Yes. Both SMS and the AI receptionist are live.

Secure, GDPR-safe and accessible

All customer data is stored inside the EU. We comply with GDPR and work towards WCAG 2.1 AA – documented openly.

GDPR

Full GDPR compliance and a data processing agreement (DPA) with every customer. No data is ever sold.

All data inside the EU

Customer data is stored and processed inside the EU – on servers in Ireland. Encrypted at rest (AES-256) and in transit (TLS).

Accessibility (WCAG)

We work towards WCAG 2.1 level AA – keyboard, ARIA, contrast and reduced motion.

Read our full security & accessibility statement →

Get started today

Create an account and go live in minutes – entirely on your own, no sales call needed.

Create an account – get started now →
or book a demo

Pick a time that suits you – 30 minutes where we show the chat on your own website. We'll contact you.

See open slots & book →

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