Chat · SMS · Phone · CRM – in one product

Every feature in Chattassistent

Chattassistent isn't just a chatbot that answers – it's an AI customer service that answers and acts in chat, SMS and on the phone: captures leads, books meetings, adds items to the cart, hands over to a human and passes everything on to your CRM. Here's the full list – honestly presented.

SMS is live. The AI receptionist is live.

Channels

  • ✅ AI chat on your website live
  • ✅ Voice mode in the web chat – speak your questions, hear the answers
  • ✅ SMS support with two-way SMS live
  • ✅ AI receptionist that answers the phone live

AI & training

  • ✅ Trained on your website and your documents (PDF, DOCX, XLSX, TXT)
  • ✅ Your own questions & answers (Q&A) and FAQ library
  • ✅ Semantic search (RAG) across your knowledge base
  • ✅ Answers in 50+ languages – Swedish at its core
  • ✅ Around the clock 24/7, answers in seconds
  • ✅ Live lookup of current opening hours and prices

Sales & conversion

  • ✅ Lead generation – captures name, phone and email
  • ✅ Books meetings & slots (calendar + ICS confirmation)
  • ✅ Adds products to the cart on Shopify
  • ✅ Adds products to the cart on WooCommerce
  • ✅ Product and bundle recommendations

Customer service & operations

  • ✅ AI when AI is enough, a human when a human is needed – the AI hands over with the whole conversation intact
  • ✅ Agent Copilot – the AI drafts replies for the colleague who took over (edit & send)
  • ✅ Inbox for unanswered questions that trains the AI
  • ✅ Conversation history with search and tagging
  • ✅ Notifications by email, push & SMS to chosen recipients
  • ✅ Sentiment and churn alerts on phone calls
  • ✅ Team management with roles

Analytics

  • ✅ Analytics dashboard (30/90/365 days)
  • ✅ Cookieless visitor counting on your website
  • ✅ Funnel analysis (visitor → lead → case)
  • ✅ A/B testing of the chat widget
  • ✅ Top pages and referring sources

Customisation & setup

  • ✅ Installs with one line of code in about 2 minutes
  • ✅ WordPress, Shopify, WooCommerce, Wix, Squarespace, Webflow and more
  • ✅ Auto colour & auto theme – matches your site automatically
  • ✅ Your own colour, greeting, avatar and quick replies
  • ✅ Mobile responsive, installable as an app (PWA)

At a glance

The criteria people usually compare AI customer service on – and where Chattassistent stands.

AI chat on a website✓
Swedish language support✓
Multilingual (50+ languages)✓
Training on website & documents✓
Lead generation✓
Human handover✓
Meeting booking✓
SMS support✓ live
AI receptionist✓ live
Voice mode in chat✓
Shopify & WooCommerce cart✓
CRM integration✓
Zapier & Make (webhooks)✓
Public REST API✓ v1
Analytics & A/B testing✓
GDPR & EU data storage✓
Accessibility (WCAG 2.1 AA)✓
Transparent pricing✓
Setup✓ ~2 min
Risk-free to try✓ no lock-in

Want deeper material for a procurement or comparison? See Integrations and Security & GDPR, or email [email protected].

Trust & compliance

  • ✅ GDPR & data processing agreement (DPA)
  • ✅ All customer data inside the EU (Ireland)
  • ✅ Encryption AES-256 (at rest) and TLS (in transit)
  • ✅ Customer isolation at database level (RLS)
  • ✅ Messages are never used to train AI models
  • ✅ WCAG 2.1 AA

Read the full security statement →

Pricing & terms

  • ✅ Transparent pricing: Start 990 / Pro 2,490 / Enterprise 4,990 kr/mo (excl. VAT)
  • ✅ No lock-in – cancel whenever you like
  • ✅ Swedish support
  • ✅ Live in minutes, no code required
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